Refund and Return Policy

At Travel Packages World(A Unit of  MANJU SOFTWARE DEVELOPERS PRIVATE LIMITED), we are committed to providing you with the best travel experiences. However, we understand that sometimes plans change. This Refund and Return Policy explains the circumstances under which refunds and returns are granted for our visa and tour package services.

By booking a tour or visa service through Travel Packages World, you agree to the terms and conditions outlined in this policy.

1. Visa Application Refund Policy

Visa applications are typically processed directly through consulates, embassies, or immigration agencies. As such, once a visa application is submitted and processing has begun, we are unable to offer a full refund. However, partial refunds may be available under the following conditions:

• Refund Eligibility:
  A refund may be granted if the visa application has not yet been processed or submitted. Requests must be made within 24 hours of booking.

• Non-Refundable Fees:
  Processing fees, government fees, or third-party service charges paid to external agencies are non-refundable, even if the visa is denied.

• Visa Denial:
  If your visa is denied, no refund will be provided. However, we will assist you with reapplication if possible.

• Cancellation of Visa Application:
  If you cancel after submission, cancellation fees will apply as per the visa authority’s rules.

2. Tour Package Refund Policy

Refunds for tour packages depend on the type of tour, cancellation timing, and terms of our partners (airlines, hotels, transport companies).

• More than 30 Days Before Departure:
  Full refund (excluding non-refundable fees).

• 15–30 Days Before Departure:
  Partial refund (usually 50%) excluding non-refundable fees.

• Less than 15 Days Before Departure:
  No refund available.

• No Show or Failure to Arrive:
  No refund will be granted.

Refund Process:
Contact our customer service at [Insert Email Address] or call [Insert Phone Number] to initiate a refund. Approved refunds will be processed within 7–14 business days via the original payment method.

Cancellation Fees:
We reserve the right to apply cancellation fees for third-party services.

3. Changes to Tour Bookings

If you need to modify your tour package:

• More than 30 Days Before Departure:
  Changes possible with minimal fees.

• 15–30 Days Before Departure:
  Higher change fees may apply.

• Less than 14 Days Before Departure:
  Changes might not be possible.

Third-Party Providers:
Any change fees from airlines, hotels, etc., will apply separately.

4. Refunds for Special Circumstances

Special cases such as medical emergencies or force majeure (natural disasters, pandemics, political unrest) will be considered individually for rescheduling or partial refunds.

• Medical Emergencies:
  Medical proof is required.

• Force Majeure:
  We will work with you for a fair solution.

5. Non-Refundable Items and Services

No refunds are provided for:

• Non-refundable government visa fees.

• Airline tickets (unless refundable by airline policies).

• Special event tickets.

• Travel insurance premiums.

6. Return of Travel Products

Once used (tours, flights, hotel stays), services cannot be returned.
Defective physical products (e.g., travel guides, tickets) can be returned within 30 days.

7. How to Request a Refund

To request a refund:

• Email [Insert Email Address] or call [Insert Phone Number].

• Provide your booking reference, full name, and refund reason.

• We will respond within 5–7 business days.

8. Refunds for Group Bookings

Group booking refunds are subject to specific terms at the time of booking and depend on the size, timing, and vendor policies.

9. Contact Us

If you have any questions about our refund and return policy:

Travel Packages World(A Unit of  MANJU SOFTWARE DEVELOPERS PRIVATE LIMITED)
Address: Innov8 Okhla 211, Okhla INDL Estate phase 3, New delhi, South east Delhi, 110020.
Phone: +91 72085 62656
Email: info@manjusoftware.com